Service Policy
All services by appointment only – no walk-ins please.
We appreciate that you’ve chosen us for your massage and bodywork
needs. To provide the best service possible to our clients we have
implemented the following policies.
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We require a Credit Card to book all appointments including same day
appointments. If you do not show up for your scheduled appointment,
your card or package on file will be charged a fee.
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We have a 24 Hours Cancellation Policy. If you need to Change or
Cancel your appointment, you must notify us at least 24 hours in
advance to avoid a 50% cancellation fee applied to your credit card
or package on file. Clients who do not show up or inform us may be
charged in full
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Massage therapy is for relaxation and therapeutic purposes only.
There is absolutely no sexual component to massage whatsoever. Any
insinuation, joke, gesture, conversation, or request otherwise will
result in immediate termination of your session and a refusal of any
and all services in the future. You will be charged the full service
fee regardless of the length of your session. Depending on the
behavior exhibited we may also file a report with the local
authorities if necessary. Treat your therapist with respect and
dignity and you will be treated the same in return.
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If you are late to your session, we will do our best to accommodate
you for the time you have left without penalizing the following
client. Clients who are over 20 minutes late will be asked to
reschedule their appointment, and will be charged a cancellation
fee.
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Pregnant Clients: Please specify that you are pregnant when booking
so we may schedule with a Prenatal Certified Therapist. If you are
scheduling an appointment for your partner or a friend who is
expecting, you must notify us upon booking the reservation.
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Harmony Thai Massage does not offer refunds for massage services or
Gift Cards. Gift Cards and store credit are non-transferable and can
not be shared.
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Discounted Packages are available for purchase. Packages may not be
shared with another client, or combined with Gift Cards or other
offers or discounts.
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Gift certificates are non-refundable or exchangeable and are not
honored if lost or stolen. They expire one year from the date of
purchase. After that date, they will be honored for the face value
of the gift card – for two years after the date of purchase.
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All prices are subject to change at any time. All of our services,
products, and gift certificates are non-refundable. Pricing is
non-negotiable. Discounts cannot be combined.
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We accept Cash, Visa, Mastercard, Direct Transfer. We do not accept
3rd Party Vouchers. Please bring the card you wish to use with you
to your session.
- Gratuities are greatly appreciated and accepted in Cash Only.